Karmak
Reimagining Karmak’s Integration Capabilities
Customized software integrations and applications transforming Karmak’s services to meet unique customer demands.
Elevating Karmak’s SaaS platform by resolving integration challenges, Weavik’s expertise ensured customer satisfaction and retention while expanding service offerings.
60
%
Elimination of Data Inconsistencies
Elimination of Data Inconsistencies
Improvement in accounts receivable and payable reporting system efficiency.
30
%
Error Margin in Data Entry
Error Margin in Data Entry
Increased return on investment for customers by tailoring products to specific needs.
0
M
Statistic here
Statistic here
Customer churn due to software integration issues post Weavik intervention.
What we worked on:
Product Strategy and Roadmapping
Mobile Application Development
API Integration
Real-Time Data Management
Workflow Automation
Comprehensive QA
Deployment Support and Guidance
UI/UX Design
Technical Consultation
Product Maintenance
Optimization
The Challenge
Karmak, a global SaaS company with an impressive client portfolio, faced significant challenges regarding product integration within diverse customer ecosystems. Their goal of ensuring customer loyalty and satisfaction necessitated seamless integration with the customers’ existing systems, including those of competitors. This complex task required an adaptable approach and meticulous execution to prevent customer churn and enhance customer satisfaction.
Our Approach
Acknowledging the unique needs of each customer, we embarked on a comprehensive understanding of Karmak’s products and their clients’ existing systems. We worked closely with Karmak’s R&D team, with our main focus laying in automating processes and reducing unproductive manual work, making the customer experience as effortless as possible.
Weavik engineered a data-flow system to effectively manage vehicle data between the yard app and Karmak's database, overseeing check-ins/outs, work orders, and yard inventory. Leveraging React Native and Node.js, we crafted an Android/iOS app offering remote check-ins/outs fully integrated with Karmak's system. This solution refined Karmak’s accounts receivable and payable reporting systems, enabling ecosystem partners to gain comprehensive insights into their financial metrics.
The Outcome
Through our expertise, Karmak significantly enhanced its service offerings and customer experience, achieving zero churn rate post-integration. The partnership fortified Karmak’s position as a versatile SaaS provider and paced the way for additional internal 3rd party app development.
The increased return on investment and the elevated customer satisfaction underscore the strength of Weavik’s customized solutions.
Assets Table & Result Filters
Dashboard Implemented Design
Mobile Application Check-In
Transaction Details
Locations Table
Dashboard Graphs & Charts
Credit Card Update
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Store Settings
Merchant - Manual Reload
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